Terms of Service

TERMS OF SERVICE

Effective Date: April 22, 2025
Business Name: Wild Production Group LLC
Location: Orlando, FL, USA

By using our website, services, or communicating with Wild Production Group LLC (“Company,” “we,” or “us”), you (“Client”) agree to the following Terms of Service.

1. Services We Provide

Wild Production Group is a full-scale video production company. We offer commercial ads, content creation for businesses and streaming platforms, branded content, documentaries, and visual assets built for marketing and paid campaigns. Each project will be outlined in a separate agreement, estimate, or invoice.

2. Creative Process and Best Effort Disclaimer

All services are delivered on a best-effort basis. We do not guarantee perfection, performance outcomes, or specific creative results. Every project is different based on budget, subject matter, and collaboration. While we strive to meet your expectations, creative results may vary.

We will provide revision opportunities as outlined in your agreement. If additional changes are requested beyond what is included, we may charge hourly for extra revisions or excessive rounds of edits.

3. Client Expectations and Communication

Clients are expected to cooperate with us by providing timely feedback, approvals, and assets when needed. Project timelines depend on client responsiveness and clear direction. Delays or lack of communication may affect delivery dates.

We will always try to accommodate clients and resolve issues when they arise. However, we rely on clear expectations and mutual cooperation for success. In cases of repeated dissatisfaction due to unclear direction or indecisiveness, we may introduce additional fees for added time and revisions.

4. Ownership and Use of Content

Wild Production Group retains ownership of all work created unless otherwise stated in a signed agreement. We reserve the right to reuse, repurpose, or display content (including final deliverables and behind-the-scenes footage) for marketing, portfolio, and advertising purposes.

By working with us, clients acknowledge that their likeness, voice, or appearance may be used in our marketing, including social media, advertising, and internal promotions. Verbal consent or knowingly participating in filming is sufficient to grant us usage rights.

If a non-disclosure agreement (NDA) has been mutually signed, we will respect and follow its terms.

5. Messaging and Communication Compliance

We may contact you through SMS, email, or automated systems using platforms such as GoHighLevel. These communications include appointment reminders, project updates, promotions, and follow-ups. By providing your contact information, you consent to receive such communications.

Clients may opt out at any time. To stop SMS messages, reply “STOP.” To stop email marketing, click “Unsubscribe” in the footer of our emails.

We comply with all relevant communication laws, including the TCPA and CAN-SPAM Act.

6. Website Tracking and Data Collection

We use tools such as Google Analytics, Facebook Pixel, Hotjar, and other digital trackers to analyze behavior, improve performance, and measure marketing efforts. By using our website or interacting with our content, you agree to this data usage.

For full details on how your data is handled, please review our Privacy Policy.

7. Monthly Service Agreements

Monthly retainers or content packages are governed by a separate service agreement. These agreements include specific terms for deliverables, renewals, cancellations, and billing. Clients are expected to follow those agreements as written.

8. Payments, Deposits, and Billing Terms

All deposits are non-refundable and represent a reservation of our time and resources. All sales are final unless stated otherwise in writing. Final deliverables will not be released until full payment is made.

Invoices are due on the stated date. A 3-day grace period is granted. After this period, if no payment arrangement has been made, a 10 percent late fee will be applied. We may also charge monthly interest as allowed by Florida law.

We reserve the right to pursue legal action or transfer overdue accounts to collections. If legal action is taken, the client will be responsible for legal fees, administrative time, and any damages awarded. All payments are processed through Stripe, and by submitting payment, you agree to Stripe’s terms and conditions.

9. Legal Jurisdiction

These terms are governed by the laws of the State of Florida. Any legal disputes must be resolved in a court located in Orlando, Florida.

10. Policy Changes

We reserve the right to update these terms at any time. The latest version will always be available on our website. Continued use of our services implies acceptance of any changes.

11. Contact Information

Wild Production Group
Orlando, Florida
Email: [email protected]